This Privacy Policy applies to all users of the 4dapp platform, including our website and mobile applications. By registering an account or continuing to use 4dapp services, you agree to the terms and conditions set out in this policy.
1. Information We Collect
4dapp collects personal information only as needed to provide services that are safe, efficient and compliant with international licensing requirements. The information we collect covers the following categories:
Account Registration Information
- Full name as shown on your identity card or MyKad
- Date of birth — to verify that you are 21 years of age or older
- A valid email address and mobile phone number
- Current residential address
- Chosen username and password (passwords are stored in a non-readable format)
Identity Verification Information (KYC)
In line with international compliance requirements for licensed online gambling platforms, 4dapp is required to carry out a Know Your Customer process. For this purpose, we may request:
- A copy of a valid identity card (MyKad) or passport
- Proof of current address such as a utility bill statement or bank statement
- Registered payment account information
Transaction and Game Information
- Deposit and withdrawal records including the payment methods used
- Betting history and game activity on the platform
- Account balance and bonus claim records
Technical Information
- IP address and device type used to access the platform
- Web browser type and version
- Access log data including session time and date
- Language settings and time zone
2. How We Use Your Information
Personal information collected is used only for legitimate purposes relevant to the provision of 4dapp services. The main uses of user data are as follows:
- Account management: Processing registration, verifying identity and ensuring the security of your account
- Transaction processing: Managing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
- Legal compliance: Meeting international licensing requirements, including anti-money laundering and protection against fraudulent activity
- Customer service: Providing technical support and assistance via live chat and email
- Platform improvement: Analysing usage patterns to improve overall platform performance and user experience
- Important communications: Sending notifications relating to your account, changes to terms, or relevant security information
- Promotions and bonuses: Delivering information about bonus offers and VIP programmes to eligible users, where you have agreed to receive such communications
3. Disclosure of Information to Third Parties
4dapp respects user privacy and does not disclose your personal information to third parties except in the following circumstances:
Trusted Service Providers
We work with service providers that have undergone strict security assessments, including payment processors, game software providers, and technical support platforms. All these parties are bound by confidentiality agreements that prohibit them from using user data beyond the scope of their designated work.
Legal Requirements and Compliance
In situations required by law or by an authorised regulatory body, 4dapp may be required to disclose user personal information. This includes investigations relating to illegal activity, fraud, or valid court orders.
Business Transfers
In the event of any corporate restructuring, merger or asset transfer, user information may be transferred to the relevant party. Users will be informed in advance should this occur.
In all of the above circumstances, 4dapp ensures that such disclosure is kept to a minimum and is proportionate only to the legitimate requirement.
4. Data Security Measures
The security of user personal information is a top priority for 4dapp. We implement multiple layers of technical and operational protection to maintain data integrity:
- Encryption of data in transit using TLS/SSL protocols that meet industry standards
- User passwords are stored in hashed form using a strong algorithm — no one on our team is able to read your password
- An intrusion detection system that operates continuously
- Strict internal access controls — only authorised staff are able to access sensitive data
- Regular security audits by independent parties to assess and strengthen the data protection system
- Two-factor authentication (2FA) available to users to improve account security
5. Use of Cookies
The 4dapp platform uses cookies to provide a better user experience and for internal analytics purposes. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Session cookies: Required to maintain your logged-in status during an active session on the platform. These cookies are deleted automatically when you close your browser.
- Preference cookies: Store your personal settings such as language preference and display settings for continued ease of use.
- Analytics cookies: Help us understand how users interact with the platform for internal improvement purposes. This data is aggregated and does not identify individual users.
- Security cookies: Used to detect and prevent fraudulent activity and to ensure that active sessions are legitimate.
Managing Cookies
You can manage or delete cookies through your web browser settings. Please note that blocking all cookies may affect certain functions on the 4dapp platform, including the ability to remain logged in.
6. User Rights
As a user of the 4dapp platform, you have the following rights regarding your personal information:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right of rectification: If any information is inaccurate or incomplete, you may request that we correct it.
- Right of erasure: In certain circumstances, you may request that your personal information be deleted from our systems, subject to data retention requirements imposed by law.
- Right to restriction of processing: You may request that we limit the way we process your personal information in certain situations.
- Right to object: You have the right to object to the processing of your information for certain purposes such as direct marketing.
- Right to data portability: You may request that your personal information be provided in a machine-readable format for transfer purposes.
To exercise any of the above rights, please contact the 4dapp support team via live chat or email. We will process your request within a reasonable timeframe.
7. Data Retention
4dapp retains user personal information for as long as the account is active or as long as it is needed to provide services. After account closure, certain records will be kept for the period required by international licensing compliance requirements — including transaction records and identity verification.
Data that is no longer required will be securely deleted or anonymised in accordance with our internal procedures, which follow industry best practices.
8. Amendments to the Privacy Policy
4dapp reserves the right to update or amend this Privacy Policy from time to time to reflect changes in service practices, licensing requirements or applicable law. Any significant amendments will be communicated to users via:
- Email notification to the registered address
- In-platform notification when you log in to your account
- An update to the "Last Updated" date at the top of this policy
Continued use of the 4dapp platform after an amendment takes effect will be considered acceptance of the updated policy. If you do not agree with the amendment, you may close your account and stop using the service.
9. How to Contact Us
Any questions, concerns or requests regarding this Privacy Policy or the management of your personal data can be submitted to us through the following channels:
- Live Chat: Available 24/7 on the 4dapp platform in Malay and English
- Email: [email protected]
Our team takes every privacy-related inquiry seriously and will respond within a reasonable time.